Support engineer

     The role of the Support Engineer is to deliver and support high-end technical applications.  The successful applicant will also be expected to contribute to other development and documentation tasks when required.  We are prepared to offer training to a suitable entry-level candidate.  This post-holder will provide our fast-growing clientele with comprehensive technical support and they will deliver user-friendly solutions to non-technical and technical-savvy end users as part of our support structure to diverse applications and technologies.  You may be asked to join our on-call rota at various times during the year. 

Your responsibilities will be:

  • Help and support our customers.
  • Solve possible technical issues with our products.
  • Consult our customers about the features and capabilities of our products.
  • Answering questions from customers and prospective customers.
  • Developing customer documentation.
  • Documenting troubleshooting and problem resolution steps
  • Engage third-party vendors as required to assist in the troubleshooting process.
  • Participation in providing training to customers as required

Experience required:

  • 4+ years of work experience in customer-facing software technical support.
  • Advanced troubleshooting experience.
  • IT experience is required.
  • Good at problem solving
  • Experience in supporting customers via phone and email.
  • Excellent listener skills.
  • Perfect oral and writing skills.
  • Understanding of maintaining and executing complex data driven test scripts.
  • Fluent English.
  • Self organization skills.
  • High motivation.

 

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+1 646 564 5598 (USA)

+38 044 451 6764 (Ukraine)

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+ 1 646 564 5598

+ 38 044 451 6764