Education services

BSM (Business Service Management) Training for Adopting Solutions Planning for the Enterprise

The majority of IT projects do not realize notable returns on their investments. User adoption is the most important factor for realizing investment returns. SoftGroup Education Services can assist in the prevention of failed user adoption through BSM training.

Simple solution for complex tasks
Soft-Group Advantages

  • Huge Global Delivery Facility
  • 24/7 Support
  • Clients in the Biggest World Countries
  • Quality Certification
  • Variable Methodogies, surch as: RUP, Agile/XP and more
  • Access to Highly Trained, Experienced Professionals
  • Many Technology Skills Accessible in One Facility
  • Excellent Protection for Intellectual Property

Our innovative special education services ensure user acceptance of the new BSM training solutions. Detailed plans for training teams on projects and for certification play a key role in user acceptance. We raise awareness of all project’s objectives and the benefits that can be expected from each, and we explain in simple terms, how the roles of staff members will change. We also reduce project risks that are related to adopting these solutions.

Our education consultants implement four phases to adoption of BSM training solutions:

  • Measurement and Validation
  • End-User Enablement
  • Project Team Enablement
  • Awareness and Alignment

The Measurement and Validation phase takes place after project implementation. It is during this phase that a baseline is set and a user adoption audit transpires a few months after the project goes live.

Role-specific instructions are executed during the End User Enablement to ensure the necessary skills are implemented for end user adoption.

The implemented solution is reviewed during the Project Team Enablement phase. This includes technology and changes in process. It also provides clarification of administrative requirements and ways in which the solution is operated.

Special education programs and services should be contacted to schedule an educational needs assessment to determine the scope of a given project. With the help of education consultants, education services can create a customized plan that is based on the company’s Solution Adoption framework. It will then be given to the project team and the executive sponsor for review. This typically takes under thirty days to complete.

The Definition of Technical Certification

SoftGroup’s education consulting services consider Technical Certification as something that is specifically designed to add value to one’s organization. Through SoftGroup’s Technical Certification process, our Education services ensures that any educational organization will be able to result in the delivery of value across a set of prescriptive products. Examples include IT services management, BSM initiatives or lifecycle management.

What does SoftGroup Offer in Terms of Technical Certification?

Our dual levels of Technical Certificaton include Certified Professional, which delivers value that is in step with a set of unique, pre-defined use cases. After achieving the certification online assignment, participants are then qualified to register for the practical exam. Once this exam has been successfully completed, participants receive the designation of Certified Professional.

The second level of Technical Certification for education consulting services delivers additional complex value through integration and/or configuration. In order to pass the certification online assessment, participants must first have received their SoftGroup Certified Professional certification before they will qualify to sit for the practical exam. Once the exam has been successfully completed, participants will receive the designation of Certified Expert.

Are These Certifications Good Investments?

Investment in these certifications will help participants gain excellent knowledge of SoftGroup products, assist in their organization of client’s difficult demands, provide the assurance that their skills are up to date and exceptional and will ensure a peer group of experts who are education consultants.

What comes next?

To qualify for the certification, first you register and pay for the certification online assessment. You will receive access to the study materials and certification online assessment. If you pass the online assessment, you can take the practical exam for an additional fee.



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+ 1 646 564 5598

+ 38 044 451 6764